CUSTOMER SATISFACTION

Daniels & Company promise that all our clients will receive the best personal customer care possible. In order to ensure that we are maintaining our high standard, we ask each of our clients to complete a Customer Satisfaction Questionnaire, even if their claim was unsuccessful.  The following results are the average results from the last 50 consecutive customer satisfaction questionnaire returns and we believe they show just how committed Daniels & Company are to ensuring our clients are completely happy with our service.

The questionnaire asks four standard questions and clients are asked to answer each question on a scale of 1 to 10.

   

Average Score
1. Were your 'phone calls and letters dealt with promptly by the solicitor handling your case? 9.85
2. Do you feel that the solicitor dealing with your case was appropriately qualified? 9.93
3.

Do you feel that your claim was dealt with efficiently in terms of keeping you up-dated and the length of time the claim took to finalise?

 9.82
4. Did you feel that the procedure was properly explained to you both at the initial interview and in the subsequent information sent to you at the start of the claim? 9.84

Daniels & Company are proud that our clients are happy to recommend us to others and firmly believe that our high standard of customer care, together with our professional and ethical approach to personal injury claims, make us the right choice every time.

The services of the Firm are provided by Solicitors of England and Wales regulated by the Solicitors Regulation Authority

The Solicitors Regulation Authority's rules can be accessed by clicking on the following link:  www.sra.org.uk

APIL ACCREDITED

 

LAW SOCIETY ACCREDITED

VAT Registration No. 870355325